Shipping is completely free for all orders of €50 or more!

For orders under €50, shipping costs are calculated automatically at checkout based on the size of the chosen artwork and your delivery address.

Our prints and canvases are produced strictly on demand to prevent overproduction and waste.

Your order goes through a precise 3-step process:

1. Modification Window (24h) :

Your order is placed on hold for 24 hours, allowing you to contact us to correct any eventual mistakes.

2. Production (2 to 4 business days) :

High-definition printing and meticulous packaging of your product by our fulfillment partner.

3. Delivery (3 to 6 business days) :

Secure transit by a local carrier directly to your doorstep.

In total, you can expect to receive your package within 6 to 11 business days after your purchase. A tracking link will be emailed to you as soon as your order
ships.

Yes, our items make excellent gifts! Rest assured, we never include a printed invoice or pricing details inside any of our packages. All invoices are sent exclusively in a digital format via email.

We take extreme care with packaging. Unframed prints are carefully rolled in protective silk paper and shipped in ultra-rigid cardboard tubes. If you order a framed poster or a framed canvas, the entire item is wrapped in protective bubble wrap and placed inside a heavy-duty, double-wall corrugated cardboard box designed for international transit.

Yes, this is completely possible thanks to our built-in safety hold. You have a maximum of 24 hours after your purchase to contact us to request a modification (shipping address, size, or model choice) or a full cancellation.

Please Note: Once this strict 24-hour window has passed, your order is automatically pushed to production with our printing partner, and no further modifications or cancellations can be processed.

If the 24-hour modification window has passed and the package is already in transit, we cannot redirect it. We will have to wait for the carrier to return the package to us due to an insufficient address. Please note that printing and reshipping fees will apply to have the order sent out again. We highly recommend double-checking your shipping information in your order confirmation email.

We print our artwork on premium museum-quality fine art paper designed to last for decades without yellowing :

• Heavyweight Paper : A robust density of 250 gsm (110 lb), offering exceptional sturdiness and a premium thickness of 0.29 mm (11.4 mils).

• Elegant Finish : A matte, uncoated finish that absorbs light to eliminate glare, providing a highly textured, authentic, and artistic look.

• Natural Shade : A slightly off-white natural tone that enhances deep contrasts and respects the original color palette of each creation.

Our standard frames combine a modern look with long-lasting sturdiness. They are crafted entirely from sustainably sourced
pine wood. The frame profile features a sleek, minimalist front face (10 to 14 mm wide) and a depth of 20 to 25 mm, creating a beautiful depth and
structure against your wall.

No, and this is entirely for safety reasons.
Instead of traditional glass, which frequently breaks during transit and damages the artwork, we use a premium, shatterproof acrylic plexiglass pane. It guarantees a crystal-clear transparency identical to glass while perfectly protecting the print from dust, UV rays, and scratches.

To achieve a true contemporary art gallery look, the framed canvas is the ultimate choice. The artwork is printed onto a textured canvas fabric and mounted inside a premium wood floating frame. These frames are available in natural wood, brown, black, or white.

Each canvas frame undergoes a meticulous, hand-finished production process. The wooden corners are precisely assembled, glued, sealed, and carefully hand-sanded to ensure seamless, completely clean, and invisible joints.

Yes, absolutely! If you select a framed poster or a framed canvas option, your artwork arrives already assembled inside its frame (Ready-to-hang). The appropriate hanging kit and suspension system are included in your package so you can install it on your wall immediately upon unboxing.

Yes, we strictly limit our environmental footprint. All the pine wood used for our standard frames and canvases comes from responsibly managed forests and is FSC (Forest Stewardship Council) certified (or equivalent). Additionally, our print-on-demand model entirely eliminates overproduction, preventing unnecessary paper, ink, or material waste.

The colors of the printed artwork on matte paper may vary slightly from what you observe on your monitor or screen. This is due to differing display technologies (RGB for backlit electronic screens vs. CMYK for fine art printing) as well as your specific device settings (brightness, blue light filters, contrast). These minor variations are completely normal and do not constitute a manufacturing defect.

No, the width of the white borders may slightly vary depending on the chosen format. In order to perfectly fit the artwork to each specific size (A4, 30x40cm, 50x70cm, etc.) without distorting the original design, our printer subtly adjusts the border proportions.

Note on mockups: The lifestyle images (showing the print styled in a living room or bedroom) are decorative simulations. To view the exact cropping and border rendering for the specific size you want, make sure to select the correct format directly from the drop-down menu on the product page. The main image will automatically update to show you the exact layout.

Because our artworks are printed exclusively on demand and custom-made for each individual order, we do not keep a physical inventory or warehouse storage. For this reason, we do not accept returns or exchanges for a simple change of mind (e.g., ordering the wrong dimensions, changing your room décor preferences, etc.). We kindly ask you to measure your walls and carefully review your cart before finalizing your order.

We are sincerely sorry to hear that. Despite the durability of our packaging, shipping incidents can occasionally happen. You have a strict deadline of a maximum of 20 days after the actual delivery date to report the issue to us.

To instantly validate a free reprint with our printer, please send us an email containing:

Your order number.
A global photo of the shipping box (opened or closed).
A clear photo of the shipping label affixed to the outside packaging.
A photo of the print showing the bend or defect in its entirety.
A zoomed-in photo focusing on the exact detail of the damage.

Once verified by our support team, we will have a replacement printed and shipped entirely at our expense. You will not need to return the damaged item. No claims can be accepted after the 20-day window.

If a logistical error occurred on our part or from our printing partner, please contact us within 20 days with a photo of the received item. We will send you the correct item immediately, with priority processing, and 100% free of charge.

Crucial Warning: Never send a product back to the return address listed on the shipping label. Those are automated, robotic printing facilities. Any package sent there without prior authorization will be permanently lost and destroyed, which will void any possibility of processing a replacement or refund.

If, after a review of your case by email, a physical return is exceptionally authorized, the product must be sent to our central administrative address:

Boutique Illustrations > 94 avenue Denfert Rochereau > 75014 Paris, France

Don't worry, there is usually a simple explanation. Please perform the following quick checks:

1.     Check your mailbox thoroughly (a delivery notice or the package itself might be inside).

2.     Ask your immediate neighbors, roommates, or your building manager/concierge if they accepted the package on your behalf while you were away.

3.     Visit your local post office branch or the nearest parcel pick-up point with your ID and tracking number.

If the package remains unfound after these steps, contact our support team within a maximum of 20 days following the theoretical delivery date so we can
open an official claim with the carrier.

There is no need to worry! Due to our distributed printing network, if you order multiple different products (for example, different sizes or a mix of posters and canvases), your items may be produced in separate facilities and shipped separately. Your remaining items are on their way and will arrive shortly. Please check your emails to see if you have received multiple tracking numbers.

If a package is returned to us because it was not picked up from the parcel shop or post office within the carrier's required timeframe (usually 10 to 15 days), or if the shipping address provided was incorrect, the package is automatically destroyed by the logistics hub. No refunds will be granted for this reason. If you wish to have the artwork produced and shipped out again, full printing and reshipping fees will apply.

For all orders shipped within the European Union, no taxes or customs duties apply. For countries outside the European Union
(such as Switzerland, the United Kingdom, Canada, the United States, etc.), local customs taxes or import fees may be requested upon arrival by your country's customs authorities. These charges are the sole and exclusive responsibility of the buyer.